Kayak.com co-founder Paul English is obsessed with customer service. That's why he bought office phones with the most annoying ringer he could find. Now his staff rush to answer customer calls from the millions of visitors to the site, ensuring that they receive personal assistance.
http://www.inc.com/magazine/20100201/the-way-i-work-paul-english-of-kayak.html?partner=newsletter_Success
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